Your Privacy Is kaki33's Priority

1. Introduction and Scope of Policy

This Privacy Policy is published by kaki33 ("Platform", "we") and applies to all users who access or use the services provided under the kaki33.onl domain. This document explains how we collect, process, store, share and protect the personal information you provide to us.

kaki33 takes our responsibilities as a data custodian seriously. Our operations are conducted under international licensing that imposes strict data protection standards. This policy aims to provide full transparency to every member on how their data is handled from start to finish.

This policy applies to all interactions with the platform, including account registration, gaming activity, deposits, withdrawals, communication with customer support, and use of any kaki33 website features.

2. Personal Information We Collect

In operating the platform, kaki33 collects the following categories of information:

• Identity Information: full name, date of birth, identification card number (MyKad) or passport, gender and nationality. This data is required for the Know Your Customer (KYC) process and age verification of 21 years and above.
• Contact Information: email address, mobile phone number and residential address for account communications and transaction notifications.
• Payment Information: details of payment methods used such as Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and information related to cryptocurrency transactions (USDT, BTC, ETH). We do not store full credit or debit card numbers.
• Platform Usage Data: login records, game history, deposit and withdrawal records, account preference settings and bonus activity.
• Technical Information: IP address, web browser type, device operating system, cookie data and session information collected automatically for security and service improvement purposes.

3. Purposes of Data Processing

The personal information you provide is used for the following purposes:

• Identity and age verification (21+ only) during registration and the KYC process
• Processing deposits, withdrawals and all financial transactions on the platform
• Prevention of fraud, money laundering and other unlawful activities
• Providing access to gaming services, bonuses and VIP programmes
• Account-related communications, promotional notifications (if you opt in) and platform updates
• Customer support via live chat and email in Bahasa Melayu and English
• Platform performance analysis for ongoing improvement and user experience optimisation
• Compliance with legal obligations and regulations under kaki33's operating licence

4. Sharing Information with Third Parties

kaki33 does not share members' personal information with third parties for commercial marketing purposes without your consent. However, in certain situations, limited information sharing may occur with the following parties:

• Payment Processors: Payment service providers used by the platform receive the minimum transaction information required to securely process deposits and withdrawals.
• Game Software Providers: Game studios may receive anonymous player identifiers to allow game functions, jackpots and session records to operate correctly.
• Regulatory Authorities: Information is shared with licensed regulatory bodies or law enforcement agencies when legally required.
• Technical Service Providers: Companies that help manage IT infrastructure, cybersecurity and cloud services are bound by strict confidentiality agreements.

Every third party we engage is required to comply with data security standards comparable to this policy. We do not permit them to use your data for any purpose outside the scope of services provided to kaki33.

5. Use of Cookies and Tracking Technologies

The kaki33 website uses cookies and similar tracking technologies to ensure the platform's core functions run smoothly and to improve the user experience. The cookies we use fall into several categories:

• Essential Cookies: Required for login functions, session management, account security and transaction processing. The platform cannot function without these cookies.
• Preference Cookies: Store your language, currency and display preferences for convenience during future visits.
• Analytics Cookies: Collect anonymous usage data to help us understand platform usage patterns and identify areas that need improvement.

You can manage or block cookies through your web browser settings. However, blocking essential cookies may affect your account and platform functions.

6. Data Retention Period

kaki33 retains members' personal data for as long as the account is active or as long as needed to fulfil the purposes stated in this policy. After an account is closed, data will be kept for the period required by applicable legal and licensing regulations, typically between five and seven years, before being securely deleted.

Financial transaction records are kept longer to meet financial reporting and anti-money laundering obligations. Technical data such as access logs is retained for a shorter period for security purposes only.

7. Your Rights as a Member

As a kaki33 member, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal information we hold about you
• Right of Rectification: Update or correct information that is inaccurate or outdated
• Right of Erasure: Request deletion of your data, subject to legal obligations binding on us
• Right to Restrict Processing: Request that we restrict the processing of your data in certain circumstances
• Right to Object: Object to the processing of your data for specific purposes such as direct marketing
• Right to Data Portability: Receive a copy of your data in a reusable format

To exercise any of the above rights, please contact the kaki33 customer support team via live chat or email. We will process your request within a reasonable timeframe in accordance with our obligations.

8. Data Security and Protection Measures

kaki33 uses multiple layers of technical and operational security to protect your personal data from unauthorised access, loss, alteration or disclosure:

• 256-bit SSL encryption for all data transmission between your browser and kaki33's servers
• Password storage using irreversible hashing algorithms
• Intrusion detection systems and continuous around-the-clock security monitoring
• Tiered access controls that limit staff to only the data relevant to their role
• Periodic penetration testing and security audits conducted by independent parties
• Structured incident response procedures to address any data breach promptly

While we take all reasonable steps to protect your data, no security system can guarantee absolute protection. We encourage you to also play your part in keeping your account secure by using a strong password and not sharing your login credentials.

9. Amendments to the Privacy Policy

kaki33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in operations, technology or legal requirements. Any significant changes will be communicated to members via email notification or an in-platform notice at least seven days before the changes take effect.

The date of the most recent update will always be displayed at the top of this page. Continued use of the platform after the effective date of any changes is considered your acceptance of the latest version of the Privacy Policy. If you do not agree with any changes, you may contact us to close your account before the changes take effect.

10. How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the processing of your personal data, the kaki33 customer support team is ready to assist you at any time.

We provide 24/7 support via live chat on the platform and via email in Malay and English. You can reach us at: [email protected]

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For complex complaints or data deletion requests, the process may take longer depending on identity verification requirements.